Questions, answered.

Complimentary pan-India delivery in 3 to 5 business days from the day your order is placed. Boutique pieces ordered before 14.00 IST ship the same day.

Yes. Sign in to your Völtz account and your in-transit pieces will be visible under Orders. You will also receive an email and a WhatsApp note when the piece is dispatched.

Yes. International shipping is available at-cost via DHL Express. Duties and taxes at destination are payable by the recipient. Email concierge@voltz.in for a quote.

Yes, on orders up to ₹25,000. For orders above ₹25,000 we accept UPI, RuPay, Visa, Mastercard, Amex, and net banking. EMI is available on cards.

Yes. Most leather pieces and luggage tags can be personalised with up to three initials, in foil-stamp gold or blind-emboss. Personalisation is complimentary on orders above ₹50,000 and ₹500 otherwise.

It adds 3 to 5 business days to your order. Pieces are foil-stamped and finished by hand at the Sonipat atelier.

Personalised pieces cannot be returned, but they are covered by the 10-Year Heritage Warranty in full.

Manufacturing defects in materials or workmanship — wheels, handles, locks, hardware, stitching, anodising, lining seams. It does NOT cover cosmetic patina, airline damage, or modifications by third parties. See /warranty for full terms.

Send the piece via post to the Sonipat atelier, or bring it to any boutique. Within ten years, repairs are complimentary. After that, repairs are at-cost — typically ₹500–₹4,000 — with a 2 to 3 week turnaround.

Yes. Wheels, handles, locks, and hardware are user-replaceable for most pieces. Visit any boutique or write to repair@voltz.in.

14-day no-questions returns on most pieces. The piece must be in original condition with packaging. Personalised pieces, monogrammed pieces, and intimate accessories are not eligible.

Sign in to your account and request a return. We will arrange a courier pickup within 48 hours, at no charge. Once the piece reaches Sonipat we will refund you in 5 to 7 business days.

Yes. Exchanges are processed in 7 to 10 business days. We pay the courier both ways.

Treat with a neutral leather conditioner every six months. Avoid prolonged direct sunlight, which accelerates patina. Spot-clean spills with a soft, dry cloth. Store stuffed with tissue between trips.

Wipe with a dry microfibre after each journey. Treat the leather grips twice yearly with neutral wax. The anodised finish is hard-wearing but will mark with prolonged contact with chrome or silver — we recommend the cotton dust-bag in storage.

Yes — and that is the point. Our leathers are vegetable-tanned and lightly oiled, never sealed. They will mark, scuff, and darken in the first year. After ten years they should look better than the day you carried them home.